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After Sales Service 2019-04-05T11:19:14+00:00

Request after sales service

Email Maintenance

Problem with your townhouse?

After you have taken possession of your new home, you may find minor defects which AR Developments will be happy to attend to within the defects liability period.

Request after sales service

Email maintenance@ardevelopments.com.au with name, phone, address, description and photos

EMAIL MAINTENANCE

Understanding Warranties

The below outlines the warranties that are covered by AR Developments, and those that are covered by the supplier of the product. Please read carefully before contacting us about your problem as it may delay service if this is not covered by AR Developments.

Builders Responsibilities for Warranties & Defects

Below is a brief overview of what AR Developments provide as part of a standard warranty:

Structural defects 6 years, 6 months from practical completion date-

  • Leaking Roof
  • Leaking Shower
  • Anything constituting a health and safety issue

NOTE: Complaints regarding electrical will be directed to the electrical contractor responsible for the job

Non Structural minor defects- up to 12 months from practical completion date

  • Sticking doors or minor movements
  • Minor cracking of plasterboard

For clarification you can refer to the QBCC website: http://www.qbcc.qld.gov.au Defects Liability Period. These should be sent to the builder between the 6-12 months.

Warranties Not Covered By AR Developments

For further information on this topic please refer to provided warranty information.

  • Appliances – refer to provided warranty guide for warranty period and contact details for queries. (Cooktop, Oven, Rangehood, Dishwasher and Garbage Disposal)
  • Tapware- refer to provided warranty guide for warranty period and contact details for queries.
  • Hot Water System- refer to provided warranty guide for warranty period and contact details for queries.
  • Lights and Fans – refer to provided warranty guide for warranty period and troubleshooting guide of fans. Lights will have a 12 month warranty (BULBS NOT INCLUDED)
  • Air Conditioning systems-  refer to provided warranty guide for warranty period and contact details for queries.
  • Garage Doors- refer to provided warranty guide. Please check troubleshooting before making contact.

Facilitating rectification of defects

To ensure that the rectification works are carried out smoothly, the resident/ tenant should take note of the following:

  • Be specific on the defects which the builder is asked to rectify
  • Be present for the appointments with the builder or contractors
  • Inform the builder beforehand if any new defects which have not been mentioned in the original notification are to be discussed
  • Ensure that the affected areas are free from obstruction like furniture and appliances to facilitate the rectification work and prevent damage to your belongings

The resident/ tenant and the builder should acknowledge and agree in writing the list of defects that have been rectified.

Defect definitions:

    1. Urgent – to be attended to within 24 hours – anything that constitutes a health and safety issue, security or leads to loss of essential services (water, heating in winter, flushing toilets) within our control.
    2. Minor Defect – to be attended to within 28 days – anything that causes minor inconvenience (loose fittings etc.)
    3. Programme – things to pick up at the end of defects period (big cracks, split wood, loose kitchen drawers, decorating blemishes etc.

The builder may wish to conduct a joint inspection of the defect with the resident/tenant but in any event should carry out necessary repairs within 1 month of receiving notice of the defect from the resident, unless it is minor and then will be attended to within a reasonable time frame within the 6-12 month liability period.

Request after sales service

Email maintenance@ardevelopments.com.au with name, phone, address, description and photos

EMAIL MAINTENANCE